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Solutions to common problems
Binance Error Codes
This help doc explains the reasons for errors while inputting orders on Binance.
Can't view my balances, orders or trades
Click here to learn how to view your account information
Windows doesn't show notification or play notification sound
Make sure that Account Settings > Notifications > Desktop Notification Sounds is On. Make sure that Windows Notification Center setting allows notifications message as well as the notification sound.
Can't view my KuCoin balance on HyperTrader
Click here to learn how to view your trading balance for Kucoin
App is uninstalled after auto update
This help doc explains how to prevent the app from uninstall while auto-update.
Authentication code not delivered on Hotmail
This help doc explains how to fix hotmail email delivery issue.
Resize preference does not save
In some instance, user are not able to save their resize preference after closing HyperTrader app by pressing the x button. As a workaround, please follow the instructions below for the correct OS system: In macOS, when you click on the x button, it doesn't completely kill the app. This is macOS behavior and we can't do much about it. What you need to do in order to to make it work is, resize your window and then press cmd+Q which will quit the app completely and then will rememb
Logged in using wrong email address
Click to read what to do when using wrong email address to login