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Articles on:Troubleshooting
Solutions to common problems

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  • Binance Error Codes
    This help doc explains the reasons for errors while inputting orders on Binance.Very popular
  • No notifications or notification sound on Windows 10
    Make sure that Account Settings > Notifications > Desktop Notification Sounds is On. Make sure that Windows Notification Center setting allows notifications message as well as the notification sound.Some readers
  • Can't view my KuCoin balance on HyperTrader
    Click here to learn how to view your trading balance for KucoinSome readers
  • Resize preference does not save
    In some instance, user are not able to save their resize preference after closing HyperTrader app by pressing the x button. As a workaround, please follow the instructions below for the correct OS system: In macOS, when you click on the x button, it doesn't completely kill the app. This is macOS behavior and we can't do much about it. What you need to do in order to to make it work is, resize your window and then press cmd+Q which will quit the app completely and then will remembSome readers
  • Can't view my balances, orders or trades
    Click here to learn how to view your account informationSome readers
  • App is uninstalled after auto update
    This help doc explains how to prevent the app from uninstall while auto-update.Few readers
  • Logged in using wrong email address
    Click to read what to do when using wrong email address to loginFew readers
  • Authentication code not delivered
    This help doc explains how to fix hotmail email delivery issue.Few readers

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