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Common questions & answers
HyperTrader 2.0 Changelog
This article contains a list of features, bug fixes and changes for HyperTrader 2.0. These changes are listed by version and release date.
What exchanges are available on HyperTrader?
HyperTrader 1.0 We are continuously working to integrate the most popular exchanges. For details of exchanges integrated and functionalities available please see below: Supported exchanges Charting, Technical Anaylsis and Trading BitMEX Binance Binance Jersey Binance US Coinbase Prime Coinbase Pro Charting & Technical Anaylsis Only Binance Futures Bitfinex BTC Markets ByBit Gemini HitBT
Do you provide support in multiple languages?
We provide support in many laguages. We are working to add more languages in future. Currently supported languages 🇨🇳 Chinese (Simplified) 🇳🇱 Dutch 🇺🇸 English 🇫🇮 Finnish 🇫🇷 French 🇩🇪 German 🇮🇹 Italian 🇵🇹 Portuguese 🇷🇺 Russian 🇪🇸 Spanish How do we do it? We use AI to translate in realtime. These translations are pretty accurate in most cases. Of course it is not 100% perfect but it works. Our team only
How do I contact support?
When the help documents are not enough or you have other questions, you can live chat with us. Support is provided to all our users irrespective of your subscription plan. We believe customer support is your basic right and hence we don't charge extra for providing you excellent support. Channels you can use Live chat on our website - Multiple languages Live chat on our apps - Multiple languages Telegram bot - English only DM via Twitter(https://twitt
What is the latest change?
You will see a What's New? with an i icon on a button on the right side toolbar. When you click that button you will see a new panel with the change information.
Hardware and OS Requirements
macOS Only 64bit binaries are provided for macOS, and the minimum macOS version supported is macOS 10.10 (Yosemite). An Intel processor that's 64-bit Windows Windows 10, older operating systems are not supported (and may not work). An Intel Pentium 4 processor or later that's SSE2 capable Linux We do not officially support linux but we still build for people who love Linux. Please read this for more information on Linux builds(https://hyperlinq.crisp.help/en/a
What are the available payment methods?
We accept all major credit cards including VISA, MasterCard and American Express through Stripe. At this time, we do not accept payments in cryptocurrencies. We are working with cryptocurrency payment solutions to be able to make this option available for you.
Do you offer an affiliate or referral program?
As of right now, we do not offer an affiliate or referral program but we will have one in the near future.
Can I request new exchanges?
At this time we are not accepting new exchange integration requests. We are busy with HyperTrader 2.0 development. In HyperTrader 2.0, we are creating a voting system for new exchange integration. We will integrate new exchanges based on user votes.
How do you I change my password?
Our app is passwordless thus no need to worry about changing it. We have designed our apps to be passwordless because most users set the same password everywhere. So if they get compromised on one website or app, chances are they get compromised elsewhere because the password is same. Our solution is simple - no passwords! So how do we do it? When you login/ signup, we send you a secret code to your email. You then use the secret code to login.
How to get started with HyperTrader?
Download the app by going to our download page and click on the button relevant to your operating system. Click here to go to download page Windows Edge browser When you click on Download for Windows button, you will get an option to save or run. Simply click on the run button and once downloaded, installer will automatically install HyperTerminal. It takes less than a minute to install. Chrome or other browsers Click on the download for wi
Can I deposit or withdraw assets from exchanges using HyperTrader?
No. HyperTrader is not an exchange, nor do we offer wallets or accept deposits in crypto or fiat. All funds must be deposited or withdrawn directly from the exchange as we do not access that API permission with your linked accounts.
Can I create new exchange accounts through HyperTrader?
No. Since we are not an exchange or a financial service company, you will need to signup directly with the exchange in order to go through their KYC process.
Does HyperLinq take commission on trades?
Your business with exchanges is your business. We do not take any commission on your trades. We only offer you apps to access multiple cryptocurrency exchanges for market analysis, trade, alerts, arbitrage etc. HyperLinq doesn't have any revenue sharing arrangements with any exchange or its affiliates.
Do you have a web version of your app?
No we do not have a web version of our app. We believe the desktop trading experience much superior in terms of low latency for realtime data and faster execution.
Which exchanges do you recommend?
HyperLinq neither recommends nor discourages signing up for any particular exchange. HyperLinq has no revenue sharing partnership with any exchanges or any other exchange affiliates.
Can I save custom chart layouts?
Yes you can! Saving custom charts on HyperTrader is easy. On the top of your chart, you will see a dotted cloud icon that allows you to save it without any hassle. You can even share your chart on twitter directly from the app!
Do you offer trading bots?
In HyperTrader 2.0, we will offer bots, signals and strategy builders.
Is HyperLinq a cryptocurrency broker?
HyperLinq is a FinTech company. We do not provide brokerage services of any kind.
Is HyperLinq an exchange?
HyperLinq is not an exchange. HyperLinq provides many desktop and mobile apps to access multiple exchanges for market analysis, trading, alerts, arbitrage and much more. HyperLinq is an app ecosystem.
How long until an exchange’s new trading pair is added to HyperTrader™?
Immediately. As soon as an exchange has a new trading pair available for trading, our app will have it listed.
How do I contact customer support?
If you are a customer, support is built inside our app. Just head to the right side toolbar and click on the chat icon. If you are not a customer yet, please use the chat bubble at right bottom on any page on our website.
What countries are supported?
We support all countries expect for the following that are embargoed by the US: Countries Not Supported Cuba North Korea Iran Sudan Syria And any other country that US may add in the trade embargo list Note: This list maybe updated without prior noticed.
Do you support ARM architecture?
We do not support ARM architecture. We can only support x64 for now. Perhaps in the future, we will look into it again.
Is there a subscription to use HyperTrader?
HyperTrader 1.0 is free and will remain free forever. Some features in HyperTrader 2.0 will remain free. Advance features will have a subscription plan but we have not decided on a pricing plan yet. Once HyperTrader 2.0 is out of beta, we will announce a pricing plan. Until then you can use HyperTrader 2.0 for free. Learn more about HyperTrader 2.0 here >
What's new in HyperTrader 2.0?
This article answers most frequently asked questions about HyperTrader 2.0